Frequently Asked Questions

Right at Home Waco has been providing exceptional care services to seniors and adults with disabilities in our community since 2012. As a locally owned and operated franchise of Right at Home, we are proud to be part of a nationally recognized brand that has been in the business of providing quality care since 1995.

Right at Home Waco provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment." To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Companion Care Services by Right at Home Waco is a type of home care service that provides social and emotional support to seniors and other individuals who may require assistance with their daily activities.

Companion care services are typically non-medical in nature and are designed to enhance the quality of life of individuals who may be experiencing social isolation or loneliness, as well as those who may be recovering from an illness or injury.

Right at Home Waco's personal care services provide assistance with activities of daily living (ADLs) for individuals who require help due to aging, illness, injury, or disability.

Personal care services are designed to help individuals maintain their independence and dignity while receiving the support they need to perform essential tasks. Right at Home's personal care services are tailored to meet the specific needs of each individual.

Right at Home Waco specialty care services are provided by caregivers who have received specialized training and have the skills and experience necessary to provide high-quality care to individuals with unique or complex care needs.

For example, caregivers who provide dementia and Alzheimer's care are trained to understand the unique challenges associated with memory loss and cognitive decline. They may use specialized techniques to communicate effectively with individuals who have dementia and Alzheimer's disease, and they may also provide support with activities of daily living, such as bathing, dressing, and toileting.

Veteran Care Services by Right at Home Waco is a specialized type of home care service that is designed to meet the unique needs of veterans and their families.

Right at Home Waco's Veteran Care Services can include assistance with activities of daily living, medication management, transportation to medical appointments, and companionship. Additionally, Right at Home Waco's caregivers are trained to understand the unique challenges faced by veterans, including physical disabilities, post-traumatic stress disorder (PTSD), and traumatic brain injuries (TBI).

Right at Home Waco provides in-home care services in the following areas:

Axtell, Bellmead, Beverly Hills, Birome, Cavitt, China Spring, Coolidge, Crawford, Currie, Dawson, Elm Mott, Gatesville, Gholson, Hallsburg, Hewitt, Hubbard, Kirk, Lacy Lakeview, Mart, McGregor, Mosheim, Mt. Calm, Munger, Navarro Mills, Ocee, Oglesby, Otto, Pelham, Prairie Hill, Purdon, Pursley, Richland, Riesel, Robinson, Rock Creek, Rodney, Rogers Hill, Ross, Silver City, Spring Hill, Tours, Valley Mills, Waco, Watt, West, Wiggins, Willow Grove, Windsor, Woodway.

Yes. Every Right at Home Waco caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal at Right at Home Waco is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Waco would like to discuss your medication concerns. Give us a call at (254) 399-0788.

You can change the frequency or type of service we provide your loved one whenever it's necessary. Right at Home Waco understands the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home Waco uses several tools to track the care our caregivers provide. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about the time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification, or even a prescription for Right at Home Waco’s services. You choose the services you want when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home Waco offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver.

With Right at Home Waco, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes.

Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home Waco is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

Right at Home Waco adheres to all applicable federal and state guidelines related to the privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family, and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.