We treat your loved one like family, offering respite for you and enhancing the caregiving experience. Learn more
Caregiver Transporting Senior Caregiver Transporting Senior

Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home Marin’s greatest priority is the health and well-being of our clients and caregivers. As a society, we are facing unprecedented challenges presented by the coronavirus (COVID-19). As a leading provider of home care services, we recognize our team serves a vulnerable population, and we take that privilege very seriously. Potential exposure will remain lowest for those who can stay in their homes, wherever they may call home, with limited outside contact. It is our desire to work with you and your family to maintain this option for your loved one.

As part of our standard operating procedures, Right at Home Marin’s caregivers are trained on ways to reduce the risk of illness. We all have the responsibility to remain vigilant about good handwashing. This cannot be overstated. Right at Home Marin continues to actively monitor the recommendations and guidelines provided by the Centers for Disease Control and Prevention, World Health Organization, and our state and local departments of health. COVID-19 is creating many “never before” moments that we are all working through together. If you should have any additional questions, please feel free to reach out to our office at any time.

Right at Home was founded in Omaha, Nebraska in 1995. Right at Home Marin has been operating locally since 2012.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our local office provides services in the following areas: Novato, Marinwood, Terra Linda, San Rafael, Kentfield, San Anselmo, Fairfax, San Geronimo, Greenbrae, Larkspur, Corte Madera, Mill Valley, Strawberry, Tiburon, Sausalito, Forest Knolls, San Marin, Ross

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

We can assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Right at Home Caregiver Seated on Bed Reading Book with Elderly Woman
Right at Home Caregiver Seated on Bed Reading Book with Elderly Woman

Hear What Others Are Saying

5 star icon
"When I described the type of caregiver I need, they search through who they have to make the appropriate fit. They have made it so she is more independent. She has been able to live in the assisted living for longer than she would have been able to. They do physical transfers in and out of the wheelchair. They accompany her to activities. They reminisce with her. They are very communicative about who is coming. If there is a change in the schedule, they let me know. The owner will introduce the caregiver. They are very professional."
Edie S

Hear What Others Are Saying

5 star icon
"They were very responsive and got back to me. If they have to change schedules or something, they will let us know. They provided company for her, which was very nice for her. They would get her to bed, change her, and just be a friend to her. They got back to me when I needed them to. The office was there for 24 hours a day, so I knew I could always get in contact with someone."
John C.

Hear What Others Are Saying

5 star icon
"They're very responsive and reacted very quickly. It was only one night, but it was needed right then and there. It was given right away. We needed a body to help him get to the restroom and watch him through the night. They were very responsive and came quickly. I looked for physical strength, knowledge, and empathy."
John R.

Hear What Others Are Saying

5 star icon
"I like that they are local. Their response time is really good. I can always get ahold of Jessica if I need her to relay something to the caregivers. "
Client

Hear What Others Are Saying

5 star icon
"Their customer service is excellent. My questions and needs are met very quickly."
Client

Hear What Others Are Saying

5 star icon
"The management of the agency seems to have a genuine caring interest as to how the care is going."
Client

Hear What Others Are Saying

5 star icon
"They provided a caregiver that has been very prompt, and I can count on them being here, so I'd recommend them. "
Client

Hear What Others Are Saying

5 star icon
"They sent me a lady that is very nice to my husband and he likes her and that is very important to me."
Client

Already know which services you need?

Connect with us

Not sure what types of care you need?

Let's find out