Frequently Asked Questions

Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home provides numerous services across the country to families just like yours. A full list of services is available on our services page. If you have any questions about a particular service you are looking for, please call our office. We would be happy to speak with you about your unique situation. 

Our local office provides services in the following areas: Ansonia, Beacon Falls, Bethany, Branford, Derby, East Haven, Guilford, Hamden, Madison, Milford, New Haven, North Branford, North Haven, Northford, Orange, Seymour, West Haven, Woodbridge

Our local Connecticut office is part of an international network of in-home service agencies. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every companion is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each companion with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right companion with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in companions, as allowed by law.

Our goal is to establish a long-term companionship relationship with your loved one. Should your family want to request another companion for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a companion is vital to a successful experience.

If your loved one receives services for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one companion in a given week. If your family requires multiple companions, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the situation can quickly change, so we're as flexible as possible with your loved one's in-home services.

Right at Home uses several tools to track our companions. First, we use simple timesheets filled out by each companion. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where service is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of service, and it allows us to make any schedule adjustments before your invoice is sent.

Every family we serve receives a Custom Service Plan specific to their needs and budget. Several factors help determine the exact cost:

• Number of hours of service per week
• Area of the country where services are provided

Our services are typically billed on an hourly basis. This makes it easy to make a custom service plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom service plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least 30 days’ notice.

You can review different ways to pay for services HERE.

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home services for seniors. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay companions directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal information. This starts once we have a formal services agreement, before a homemaker even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and homemakers who are directly involved in your services will have access to information related to the service of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular situation and how Right at Home might help.

Together, we'll go over the services your family needs and the services we provide. We'll answer all of your questions regarding in-home services and costs. Then, we'll begin putting together your Custom Service Plan and matching your loved one with the right companion. Usually, service can begin within a matter of a few days.