Additional Information for EU and UK Visitors

Effective Date: September 2, 2021.

This notice does not apply to the processing of your personal information by our master franchisees (and sub-franchisees) based in the EU or the UK. Those master franchisees (and sub-franchisees) are solely responsible for their processing of your personal information. If you have any questions about their processing, you should contact the master franchisee or sub-franchisee in your local country directly.

If you are an EU or UK visitor/user, we encourage you to visit the local website of your jurisdiction to obtain the information most relevant to you.

The additional information provided below applies only to the extent that our processing of the personal information of visitors to or users of the Services (as defined in our Privacy Policy is subject to the EU General Data Protection Regulation and the UK General Data Protection Regulation (together, GDPR).

1. REGULATORY INFORMATION

Right at Home, LLC, a limited liability company incorporated and registered in the State of Delaware, USA, is the data controller for processing activities carried out through this website.

2. LEGAL GROUNDS FOR PROCESSING

To the extent the GDPR applies to us as data controller, we generally rely on our legitimate interests in carrying out the processing purposes identified in our , except in relation to contacting you about special offers or promotional information (including requesting marketing-related feedback from you) where we rely on your consent. To the extent we collect any information regarded as sensitive or a special category of personal information through the Services (for example your responses to any care assessment questionnaire tool or through the comments box on our contact form), we rely on your explicit consent. Your provision of such information through the Services is entirely voluntary.

3. DATA RETENTION

We will retain your personal information for the period necessary to fulfill the purposes outlined in the Privacy Policy or Right at Home’s data retention policies unless a longer retention period is required by law. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

4. INTERNATIONAL TRANSFERS

We are based in the United States and information we collect through the Services is directly processed and stored in the United States. If you do not wish for your information to be transferred to the United States, you should not use the Services.

Where we, our service providers or other third parties (identified in the Privacy Policy based outside the EU and/or the UK receive personal information subject to the GDPR, we ensure the transfer is either (a) to a country deemed to provide an adequate level of protection by a relevant government authority (e.g. the European Commission or the UK government) or (b) pursuant to standard contractual clauses approved by a relevant government authority (e.g. the European Commission or the UK government). Please contact us if you want further information.

5. YOUR RIGHTS

Under the GDPR, you have the following rights in relation to the personal information we hold about you, unless provided otherwise by relevant local legislation:

• Request access to your personal information.
• Request correction of your personal information.
• Request erasure of your personal information.
• Object to processing of your personal information.
• Request restriction of processing your personal information.
• Request transfer of your personal information.
• Right to withdraw consent (where we rely on your consent as our basis for processing).

We respond to all legitimate requests within one month. If, taking into account the complexity and number of requests, we require longer to respond we may extend the timeframe by up to two further months, but we will notify you if this is the case. Where a request is clearly unfounded or excessive, we may either charge a reasonable fee or refuse the request.

You have the right to make a complaint at any time to your supervisory authority for data protection issues. However, we would appreciate the opportunity to address any concern you have in the first instance. Therefore, please contact us before contacting your supervisory authority.