Frequently Asked Questions

Since 2014 we have been a successful home care agency helping support our seniors in New York City.

We provide a wide range of companion and personal home care services to seniors and adults with disabilities in and around New York City.

Some services include:

Our caregivers are trained for specific care situations such as, Alzheimer’s and Dementia, Parkinson’s care as well as other types of specialty care.

We can provide elder care services for you and your loved one at wherever you call home within New York City’s 5 boroughs; Manhattan, Brooklyn, Queens, Bronx and Staten Island.

Yes.  Are caregivers are screened, including background and refence checks. They are also bonded and insured. 

We are honored and grateful that you put your trust in us. So it’s important that we make the perfect caregiver match.  We consider interests, personalities and the services you need. If you have any concerns, we’ll work to find a caregiver that meets your needs.  

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. You set the schedule to meet your needs. For schedule changes you can call our office. You can stop services at any time. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

We use two different clock in/out methods. 

1. Our employees’ clock in/out using telephony software from the client’s home phone.  The shift will only register from a pre-approved number in our database. 
2. They can also clock in/out from their personal cell phone using a web-based GEO-location software that will only work within a defined radius from the client’s home address.

Our services are private pay. You do not need a physician's authorization. We help with Long Term Care policies by sending invoices and care logs to your insurance company.  

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

Right at Home of Lower Manhattan and all our employees follow all HIPAA (Health Insurance Portability and Accountability Act) policies. As a New York State LHCSA (Licensed Home Care Services Agency) we follow all state guidelines to maintain you and your loved one’s privacy. 

Give us a call at (646) 480-4930. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Our commitment is to improve the quality of life for the people we care for while helping them remain at home.