Frequently Asked Questions

Our Right at Home office has been operating in the Nassau Suffolk area for over 8 years.

Our highly trained caregivers can provide companion care, personal care, respite care, transportation, med management, RN assessments and non medical home care. For more service offerings, please visit our Home Care Services page.

Wherever you call home, including your home or apartment, assisted living communities, skilled nursing care facilities, nursing homes, rehab centers and hospitals.  We are able to provide services to seniors and adults with disabilities in Nassau and Suffolk Counties.

Areas Served By Our Nassau and Suffolk Counties Office:

Bay Hills, Ct. Baycrest, Centerport, Cold Spring Harbor, Cold Spring Hills, Commack, Dix Hills, Flowerfield, Fort Salonga, East Northport, East Setauket, Greenlawn, Harbor Heights, Halesite, Hauppauge, Head of the Harbor, Huntington, Huntington Bay, Huntington Station, Kings Park, Knollwood Beach, Lake Grove, Lloyd Harbor, Lloyd Neck, Melville, Nesconset, Northport, Old Bethpage, Plainview, St James, Setauket, Smithtown, South Huntington, Stony Brook, Strongs Neck, West Hills, Wincoma, Woodbury

 

We also have an office in Smithtown, NY that may be able to provide services to you or your loved one.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Absolutely. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our RN can absolutely help with medication management and medication pours. Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.  We do require 24 hours notice to cancel service.

Our in-home care aides use either a telephonic phone system or an APP which requires location services to verify location for clocking in and out.

This depends on the level of care provided.  Patients with a higher level of required acute care may require a physician's authorization and we would be happy to discuss these options with you.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

Personal information is never discussed or disclosed as per HIPAA.  Our office has instituted many safeguards to protect the personal information of our clients.  Protections include firewalls, multiple layers of cyber security and software that that uses SAAS for the protection of our clients.

Please feel free to contact us online or call us at (516) 719-5999.  We would love to learn more about you, your loved one, how health challenges are affecting you and begin putting a plan in place to help!