Client Reviews
Client satisfaction is important to us and we accomplish this by hiring the right people, determining the right services for our clients, creating a person centered plan of care and adjusting the care plan accordingly along the way. Everything we do stems from our mission: "To improve the quality of life for those we serve." To us, our mission is more than words – it is a goal we strive to achieve each day.
We ensure client satisfaction by being committed to providing quality care to our clients. We are only as good as our customer service and the ability to improve the quality of life for those we serve. We are committed to ensuring our client’s needs are met and will make changes accordingly to provide satisfactory care and peace of mind.
Meet Our Care Team
Home Care Services
Right at Home Wilmington is Dedicated to Providing Quality Home Care
Review us on Caring.com
- Go to our Caring.com page.
- When the review window pops up, complete the form and click "Submit my Review".
Review us on Google
- Go to our Google business page.
- Sign into your Google (Gmail) account.
- When the review window pops up, complete the form and click "Post".
Review us on Facebook
- Go to our Facebook reviews page.
- Sign into Facebook.
- On the left side of the page, it will ask "Do you recommend Right at Home?" Select your recommendation, leave feedback and click "Done."
Why Leave an Online Review?
Others that have been in a similar situation of looking for in-home care for themselves or their loved one have written about their experiences with us. Online reviews are a key way people search and select products and services, including home care. By taking a few minutes to leave a review on the sites below, you could help someone searching for in-home care make what could be a difficult decision.
Read what our clients and their families have to say:
"The office staff was excellent and very helpful. They take time to answer questions and get the right people to take care of my husband. When my husband was not satisfied with the care provided, they immediately found someone else to replace them. They office staff was always concerned if our needs were met."
"Right at Home is affordable, efficient and effective. They're professional, courteous and punctual. The caregivers are kind and service is very personalized. I highly recommend their service."
"I was looking for caregivers to help my Mom care for my Dad when he came home from the hospital and to supplement Hospice care. My mom had met with the Right at Home folks- speaking to Jennifer and meeting in person with Liz- and was very impressed, When I started dealing with them- I was extremely impressed as well. They were so compassionate and so incredibly helpful. It was right around July 4th weekend when we were trying to start getting assistance which was difficulty to do and they went above and beyond to try and help us get the care we needed- going so far as to call other care groups to supplement when they did not have enough staff. Ultimately- my Dad died before care could begin. But knowing that they were there and so supportive the whole way along- was amazing. I recommend them fully and completely."
"Jennifer Selden (Jen) and her caregiving staff provided exceptional care for my mother, who had Alzheimer's Disease, in her home for seven months until Mom passed away in September 2017. My sibling and I live out of state, and Mom's disease had progressed beyond what her nearby siblings could handle. Mom's Right at Home Wilmington team provided her with wonderful care that included bathing and dressing, light cooking and cleaning, and medications. They kept Mom engaged with conversation, walks, music, singing, "helping" with meals, even dancing. They treated her with respect and loved her like a long-time friend, even when she had bad days and nights. We communicated nearly daily, and they earned my trust. Jen even worked shifts a few times when caregivers had last-minute personal emergencies. She carefully matched caregivers to Mom's personality and changing needs. They worked in three eight-hour shifts 24/7. Jen always followed up with me after my monthly visits and if there was a pressing concern between. Mom's visitors were impressed by the caregivers. They commented that Mom was always neat, well-dressed and happy, and that her home environment was clean and calm. I rested easier knowing Mom was safe, well cared for, and never alone in the home she loved. Right at Home Wilmington was a godsend."