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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (610) 458-5050. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska, in 1995. We have been serving Northern Chester County and a portion of Montgomery County for over 7 years. We expanded our coverage into Lower Berks and more of Western Montgomery Counties in 2015.

Right at Home Pottstown provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials. Right at Home Pottstown is also an approved Medicaid Waiver provider and an approved VA provider.

Right at Home Pottstown provides in-home care services in the following areas:

Bally, Barto, Bechtelsville, Birdsboro, Boyertown, Chester Springs, Collegeville, Douglassville, Downingtown, Eagle, East Greenville, Elverson, Exton , Frederick, Gilbertsville, Glenmoore, Green Lane, Harleysville, Hereford, Mont Clare, Norristown, Oaks, Oley, Palm, Pennsburg, Perkiomenville, Phoenixville, Pottstown, Reading (East), Red Hill, Royersford, Schwenksville, Skippack, Spring City, Telford, Thorndale, Valley Forge, Zieglerville.

Our local Pottstown, Pennsylvania office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Pottstown would like to discuss your medication concerns. Give us a call at (610) 458-5050.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"I'm happy to share a 5-star review for Right at Home. Ashley C. is customer-centric, knowledgeable in her discipline, friendly, and professional. Ashley listens to concerns in a reassuring manner and takes action. She follows up to ensure a remedy is put in place effectively and satisfactorily. Also, Jean is an amazing caregiver! She seems to understand illness and the impact it can have on emotions. Jean consciously plans and executes processes that motivate. She earns and successfully was the trust of the person for when she provides care Jean is genuine and amazing! Thank you Right at Home!"

Cassandra, Client in Pottstown, PA

Hear What Others Are Saying

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"Lori has been a steady and reliable source of support for my mother. Knowing she is there for her just a few hours per week gives me peace of mind. Everyone we have met at Right at Home have been professional, personable, and efficient. We highly recommend."
Sharron, Client in Limerick, PA

Hear What Others Are Saying

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"Just a note to let you know we are very happy with Right at Home's caring and accommodating service. Though there were challenges in the initial week, we are well past those bumps in the road. We have some favorite caregivers. Samantha is excellent and we feel comfortable in her ability to care for Tom while we're out. Yvette is also very, very good. Jada is just wonderful for overnight care. Overall, Right at Home is doing an excellent job for us. I have not a bad comment. Thanks for everything!"
Martha, Client in Douglassville, PA

Hear What Others Are Saying

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"All of our caregivers are the best of the best. The girls do the best job ever. Thank you! Right at Home is the best company we have had. They always call and keep us up to date. This communication says a ton about them. Thanks again!"
Lorraine, Client in Birdsboro, PA