Our People
Here at Right at Home, we're dedicated to being much more than a franchise company. We are the navigator of what comes next for seniors and adults with disabilities. Our mission has always been to improve the quality of life for those we serve. That means it's always about the people we serve, and our dedicated local owners and their professional teams work tirelessly to care for clients. Though we make sure our franchises live and breathe our mission every day, we recognize that it starts with our corporate team.
These are the people who work behind the scenes to bring you and your loved ones the highest caliber of in‑home care.
Need help right now? Call us anytime at
(989) 486-9557
Jim Gall
Owner
Right at Home – Northern Michigan is owned by Jim Gall, who joined the Right at Home system in 2012. Prior to the home care industry, Jim worked for Dow Chemical for nearly 30 years, starting as a chemist and later serving in a number of business development and strategic marketing roles.
In planning the next chapter of his career, Jim knew he wanted to do something that he could feel good about at the end of the day, knowing that his work was making a difference. Having seen how his mom struggled to care for his grandmother years ago, the decision to join Right at Home was an easy one – he saw this new career as the perfect opportunity to help other sons and daughters take care of their parents and other family members needing support, whether that meant caring for seniors, people recovering from an illness or injury, or those dealing with lifelong challenges.
Since joining the Right at Home system, Jim has completed extensive training, including various corporate programs, Alzheimer’s Association’s essentiALZ® Plus Advanced Dementia Care training, and earned the designation of Certified Senior Advisor from the Society of Certified Senior Advisors in 2013.
Community Involvement
Jim believes that Right at Home’s commitment to the communities we serve is key to the organization’s success. Locally, he is active in several organizations and events and serves in leadership roles with several of the following: the Walk to End Alzheimer’s through the Alzheimer’s Association, the Professional Alliance for Senior Services (PASS), the Midland Alliance for Senior Care (MASC), Compassionate Associates Reaching the Elderly (CARE), serving as an editorial advisor for Delta College TV’s Second Act: Life at 50+, Conscious Capitalism Great Lakes Bay Region Chapter, the Boy Scouts of America’s Heartland District, Midland Noon Rotary, and the Midland Business Alliance.
Previously, he has also volunteered his time and expertise to support Cancer Services of Midland as a member of its Board of Directors for 10 years, and the Saginaw Commission on Aging’s Dementia Advisory Board. He also served as the co-founder of the Great Lakes Bay Caregiver Retreat in 2017.
Awards and Honors
Under Jim’s leadership, Right at Home – Northern Michigan has received numerous awards, both for the care it provides and as an employer, including:
• Being certified as a Great Place to Work through Activated Insights, Inc in 2024
• Being named a five-time winner of Caring.com’s Caring Super Star award, based on client testimonials
• Receiving Home Care Pulse’s “Leader in Experience” award based on client and employee quality surveys for the past three consecutive years
• Being recognized as the #1 Home Care Provider by the Midland Daily News, through their annual Readers’ Choice Awards for the past three consecutive years
• Receiving Right at Home’s corporate Allen Hager RightSpirit Award in both 2020 and 2024, based on the positive impact the office has had on the local community
In 2023, Jim received the Everett N. Luce Individual Community Champion Award by Senior Services of Midland County for his work with the Walk to End Alzheimer’s. He also been named to Right at Home’s President’s Circle numerous times and was most recently selected to represent the Midwest region on Right at Home’s Strategic Leadership Council in 2024.
Laura Hintz BSN, MSN, CDP
Executive Director
Laura graduated from Saginaw Valley State University in 1993 with a Bachelor of Science in Nursing, and again in 2002 with a Master of Science in Nursing. As an RN, she worked in home care and hospice, as well as a Sexual Assault Nurse Examiner. In addition, she was a clinical instructor for Delta College's RN program and the medical assistant program at Ross Medical. As a nurse practitioner (NP) she was board certified in Family Practice and Urology for 15 years, and also worked for palliative care and hospice. Laura started the Saginaw Center for Female Urology to assist women with urological issues. She started the first local support group for those suffering with Interstitial Cystitis (painful bladder condition) and she authored a chapter in the first textbook ever written for Nurse Practitioners in Urology. As an NP, she was also a preceptor for Saginaw Valley State University's NO program. and was a public speaker for several of the pharmaceutical companies. Laura became an Administrator for private duty in 2016 and truly enjoys making a difference in people's lives (client's and staff) and loves using her knowledge to mentor and grow her staff. She is a Certified Dementia Practitioner and is trained as a Mental Health First Aid Responder. Laura is also an Advanced Care Planning Facilitator to assist people with putting their end of life wishes in writing. She is a member of the Midland Chamber of Commerce, Saginaw Chamber of Commerce, Chair of the Saginaw Chamber Leads group, the Professional Alliance for Senior Services and serves as co-chair for the Midland Walk to End Alzheimer's. She belongs to the Midland Noon Exchange and the Midland Kiwanis.
Tanya Cartier
Home Care Liaison
Tanya has been working in senior living for over 20 years. She received her bachelor’s degree in business administration and marketing, from the University of Michigan. Tanya has worked as a Sales Director in Long term care, acute care, skilled nursing facilities, assisted living and memory care, and home health care. Tanya comes to us with a wealth of knowledge in senior living. She loves meeting new people, building relationships, and helping seniors and families find the care they need, that’s right for them.
Jaslynn Hilt
Caregiver Experience / HR Specialist
Jaslynn has been working in the healthcare field for over 10 years. in 2013, she earned her CNA license through a program at Alma High School and completed her clinicals at Masonic Pathways. In 2022, she started working with Laura full-time as a CNA, and as a recruiter. Training and working with caregivers is something she truly enjoys. She really thrives in her role and takes great joy in helping others grow and develop their skills and strengths. In return, she loves the satisfaction she gets from caring for people and improving their quality of life, and training our staff to do the same!
Kay Joles
Inside Sales and Service Coordinator
Kay is Right at Homes Inside Sales and Client Relations Coordinator. She graduated from Delta with an AA in Art and an AA in Business Management. Kay is a Seattle native and moved to Michigan in 2017. The best part of my job is being able to help others grow and become their best selves while taking care of others in our community.
Kristen Reed
Administrative Assistant
Kristen has a Bachelor of Science in Packaging from Michigan State University. I have been working in Home Health Care since 2019. I began working as a caregiver and then eventually joined the office staff. I love helping people stay independent in their own homes. Right at Home has been a perfect fit with the people I work with, and the business aligns with my personal values.
